Last updated: 22nd July
1. Introduction
Physio Consortium respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
- visit our website;
- complete a website form;
- contact us by email or telephone;
- subscribe to marketing communications; or
- otherwise interact with us through the website.
This policy relates primarily to website visitors and general enquiries. Information collected as part of physiotherapy treatment, clinical assessment or patient care may be covered by a separate patient or clinical privacy notice.
2. Who We Are
This website is operated by:
Company name: Physio Consortium Ltd
Trading name: Physio Consortium
Company number: 17074414
Registered address: Physio Consortium Limited, 20c Southgate, Sleaford, NG34 7RZ
Email: admin@physioconsortium.co.uk
Telephone: 07599186239
For data protection purposes, we are the data controller responsible for the personal information described in this policy.
3. Information We Collect
We may collect the following types of personal information.
Information You Provide
This may include:
- your name;
- your email address;
- your telephone number;
- the contents of messages or enquiries you send us;
- your communication preferences; and
- any other information you choose to provide.
Please do not submit detailed medical or health information through a general website contact form unless we have specifically asked you to do so through an appropriate and secure process.
Information Collected Automatically
When you visit our website, we may collect technical and usage information such as:
- your IP address;
- browser type and version;
- device type;
- operating system;
- approximate location;
- pages viewed;
- links clicked;
- time spent on the website;
- referring website; and
- dates and times of visits.
Some of this information may be collected using cookies and similar technologies.
4. How We Use Your Information
We may use your personal information to:
- respond to questions and enquiries;
- provide information about our services;
- manage requests submitted through the website;
- arrange a requested call or consultation;
- operate, maintain and secure the website;
- understand how visitors use the website;
- improve the website and our services;
- send marketing communications where you have agreed to receive them;
- maintain appropriate business and administrative records;
- prevent fraud, misuse or security incidents; and
- comply with legal and regulatory obligations.
We will not use your personal information for purposes that are incompatible with those described above unless permitted or required by law.
5. Our Lawful Bases
We rely on one or more of the following lawful bases when using personal information:
Consent
We may rely on your consent where you:
- agree to receive marketing communications;
- accept non-essential cookies;
- provide information for a specific optional purpose; or
- otherwise give us clear permission to use your information.
You may withdraw your consent at any time.
Contract or Pre-Contractual Steps
We may use your information where it is necessary to respond to a request before entering into a contract or to provide a service you have requested.
Legitimate Interests
We may use personal information where it is reasonably necessary for our legitimate business interests, provided that those interests do not override your rights.
These interests may include:
- responding to enquiries;
- operating and improving our website;
- protecting our systems and services;
- understanding general website performance; and
- managing our business effectively.
Legal Obligation
We may use or retain information where necessary to comply with a legal, regulatory, accounting or reporting obligation.
6. Health Information
Information about a person’s physical or mental health is particularly sensitive and is treated as special-category personal information under data protection law.
General website forms are not intended for the submission of detailed medical records or confidential clinical information.
Where health information is required for physiotherapy assessment or treatment, we will explain how it is collected and used through the relevant booking process, consent information or a separate patient privacy notice.
7. Marketing Communications
We will only send electronic marketing communications where we have an appropriate legal basis to do so.
You can unsubscribe at any time by:
- selecting the unsubscribe option in a marketing email; or
- contacting us using the details at the end of this policy.
Unsubscribing from marketing will not prevent us from sending necessary administrative messages relating to an enquiry or service you have requested.
8. Cookies and Analytics
Our website may use cookies and similar technologies to:
- make the website function correctly;
- maintain website security;
- remember your preferences;
- understand how visitors use the website; and
- measure the effectiveness of our content or marketing.
Essential cookies may be used where they are necessary for the website to operate.
We will ask for your consent before using non-essential cookies, including certain analytics, advertising or tracking technologies.
You can accept, reject or manage non-essential cookies through the website’s cookie controls. Further information should be provided in our separate Cookie Policy.
Cookie Policy: [insert link]
9. Sharing Your Information
We may share personal information with trusted organisations that help us operate our website and business, including:
- website hosting providers;
- website developers and technical support providers;
- email and communication platforms;
- analytics providers;
- customer relationship management systems;
- online booking providers;
- professional advisers; and
- regulatory, legal or public authorities where required.
These organisations may only use your information for the relevant service or purpose and must protect it appropriately.
We do not sell your personal information.
10. International Data Transfers
Some of our service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are in place. These may include recognised adequacy regulations or approved contractual protections.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Typical retention periods may include:
- General website enquiries: [for example, up to two years after the enquiry is closed];
- Marketing records: until you unsubscribe or withdraw consent;
- Cookie and analytics information: according to the periods stated in our Cookie Policy;
- Complaint or legal correspondence: for as long as necessary to resolve the matter and meet legal requirements; and
- Financial or contractual records: for the period required by applicable law.
We may retain limited information where necessary to record that you have unsubscribed or asked us not to contact you.
12. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure; and
- destruction.
However, no website, email service or internet transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary email or general website forms.
13. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- ask us to restrict how your information is used;
- object to certain uses of your information;
- request the transfer of information you provided to us;
- withdraw consent where we rely on consent; and
- complain about how your information has been handled.
These rights are not absolute and may not apply in every circumstance.
To exercise a right, contact us using the details at the end of this policy. We may need to ask for information to confirm your identity before responding.
You will not normally be required to pay a fee for exercising your rights.
14. Complaints
Please contact us first if you have any questions or concerns about how we use your personal information. We will take reasonable steps to investigate and respond.
You also have the right to raise a complaint with the Information Commissioner’s Office, the UK regulator responsible for data protection.
15. Third-Party Websites
Our website may contain links to websites, booking services, social media platforms or other services operated by third parties.
This Privacy Policy does not apply to websites or services that we do not control. You should review the privacy information provided by the relevant third party before submitting personal information.
16. Children’s Information
Our general website is not intended to collect personal information directly from children without appropriate involvement from a parent, guardian or responsible adult.
Please contact us if you believe that a child has submitted personal information through the website inappropriately.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
- our website or services;
- the information we collect;
- the organisations we work with; or
- legal and regulatory requirements.
The latest version will be published on this page with an updated revision date.
18. Contact Us
Questions, requests or concerns about this Privacy Policy should be sent to:
Physio Consortium Limited
20c Southgate
Sleaford
NG34 7RZ
Email: admin@physioconsortium.co.uk
Telephone: 07599186239